Terms & Conditions

The following are this business’s terms and conditions, in accordance with industry standards prescribed by the Association of Mail & Business Centers. This business reserves the right to revise these terms and conditions without advance notice.

Copyrights and Permissions: Each client assumes full responsibility for permissions, copyrights, confidentiality, and legitimacy for anything printed, copied, scanned, bound, laminated, packed, and/or shipped at this business.

Prohibited items: Certain items are considered hazardous, illegal, prohibited, dangerous, or restricted, and this business does not knowingly handle or accept them. These include, but are not limited to; Lithium batteries, perfume, alcoholic beverages (we can legally ship wine for you), firearms, controlled substances, currency, tobacco products, cannabis products, including CBD products, gambling devices, human remains, live animals, gasses, poisons, items under pressure, dry ice, combustible and corrosive materials, infectious and radioactive substances, explosives, drug paraphernalia, weapons and any other items restricted or prohibited by carriers or governmental bodies. It is the client’s responsibility to declare any such items before attempting shipment. Any such items discovered will be confiscated and shipping will NOT be refunded. Any fines assessed by the carriers for such substances are the responsibility of the client for not being straight-forward. Any item tendered to this business may be opened at any time for inspection to ensure safety of our employees, customers, and the carriers. This is to ensure conformance with shipping requirements. This business reserves the right to refuse any shipment for any reason!

This Business is an Independent Small Business: This business is not a Post Office; however, we are an approved USPS ship center. We do not accept prepaid USPS shipments for liability reasons. We are a DHL Service Point, a UPS access point, however we do not have the capability to scan Amazon issued return QR codes. We are also a FedEx Authorized Ship Center and, as such, offer competitive rates that are independent of the carrier’s rates. This business does not physically transport and deliver shipments, but rather tenders them to the proper carriers that the client has chosen.  The client must abide by all regulation and policies that are dictated by that carrier.

Address, Delivery and Tracking: The client warrants that the address that they provided for the label is complete and accurate. If the carrier is required to correct the address or deliver to another address, the client agrees to pay any fees associated with this additional service. The carrier may deliver the shipment without a signature required, unless the client requests a signature, at an additional fee. If the client chooses to wave signature required, this business and the carrier are not liable for loss, stolen or damage that has occurred after delivery. The inclusion of a “tracking number” on your receipt for United States Postal Service products is not considered a true method of tracking for a shipment. For real tracking, please upgrade your service to UPS or FedEx or DHL for real time tracking methods.

Drop-Offs: This business accepts dropped-off items (prepaid or billed to another account) for FedEx Ground and Express, UPS, and DHL. We do not accept any USPS prepaid labels for the security of our guests. We accept these packages as a free courtesy and accept no responsibility for these shipments or their contents. Clients dropping them off are encouraged to keep a copy of the tracking for their own records. Clients dropping off shipments fully, without reservation or condition, agree to absolve and hold harmless and indemnify this business, its owners, and employees, from all injuries and/or damages that may result from handling, sorting, transporting dropped-off shipments and fully reimburse for any costs, fees, and or expenses that may arise from such.

Packaging, Loss, Damage, and Declared Value: This business offers professional packaging services. We base our packing requirements on the same industry standards that FedEx, UPS and DHL, and other commercial companies use in their coverage requirements. The client accepts full responsibility for damage to any item not fully packaged by this business. This business will be unable to properly process any sort of claim unless the client notifies this business within 72 hours of the arrival of the shipment, or within 14 days of a non-delivery, obvious damage is noted on the carrier’s delivery document, packing materials and carton are retained by the consignee, and the client and consignee both cooperate with instructions from this business and carrier with processing the claim. In the event of loss or damage of any article, this business’s liability shall be limited to the lesser of the actual cash value of the article, the amount necessary to repair or replace the article, or the amount declared by the client at the time of shipment. (This amount must have documentation to prove that this is the actual replacement value.) This business gives each client $100.00 of free declared value coverage for all non-document shipments carried by UPS, DHL and FedEx at the time of the shipping transaction. United States Postal Service carries no value coverage. Coverage IS NOT A GUARANTEE that a claim will be paid. Televisions, monitors, plate glass (including framed glass), neon signs, and Lladro and Hummel figurines are considered “inherent vice” and always are excluded from coverage. Computers and other electronic devices are covered for external damage only and never for internal or screen damage, and software is NEVER covered. In order to establish an actual cash value in the event of damage or loss, the client is responsible for furnishing this business with an original invoice or receipt which is not more than one year old. The amount declared by the client at the time of shipment is not an acceptable proof of value. In no event shall this business be liable for any consequential or incidental damages which may arise from loss, damage, non-deliver, or delayed delivery. The client agrees that once the claim for loss or damage has been paid or denied, the client waives any, and all rights to file further claims on that particular shipment and understands the carrier’s final decision.

Liquids, candles and wax, currency, jewelry, plants, animals (dead or alive), weapons (and anything that fires a projectile), gasses and pressurized containers, medications, drugs, including cannabis and cannabis products, and things that are considered perishable, hazardous, illegal, or potentially dangerous are strictly prohibited in our shipping areas. This business has the right to open and inspect any item that we may deem suspicious. If prohibited items are found, they will be disposed of, and the client will not be reimbursed for their value. Any consequential claims, cleaning fees, fines, and/or damages to our facility or other clients’ packages, our team members, or carriers, are the sole responsibility of the client.